BOOKING CONDITIONS
- Glorious Fantasyland is subject to theme park availability.
- INCIDENTAL OR ROOM DEPOSIT POLICY: Upon Check-in for VILLA ANGELINA - A cash incidental deposit of Php3,500.00 PER ROOM; This deposit is fully refundable upon check-out if not utilized.
- Any changes to the reservation must be received no less than 7days prior to the original arrival date via email and changes are subject to availability.
CANCELLATIONS
- Securing the reservation with the deposit means the agent discussed and the guest accept the terms and conditions of our cancellation policy.
- Any request to change from an existing paid package to the current promos will be considered as a request to cancel their existing booking, which will incur the cancellation fee. Only after deducting the cancellation fee, will the remaining refund credit be used to book the latest promo package.
- Shortened stays and no-shows for booking will not be refunded.
- STANDARD RATE - LEAN DATES: Cancellations made more than 0-7 days from check-in date will receive 30% refund of the deposit paid, while cancellations made 8-14 days from check-in date will receive 50% refund of the deposit paid and cancellations made 15 days (and above) from the check-in date will receive 90% refund of the deposit paid.
- STANDARD RATE - PEAK DATES: Cancellations made more than 0-7 days from check-in date will be forfeited, while cancellations made 8-14 days from check-in date will receive 30% refund of the deposit paid and cancellations made 15 days (and above) from the check-in date will receive 50% refund of the deposit paid.
- BOOK & BUY - PEAK/LEAN DATES: Cancellation is not applicable, but can be applied to a travel fund.
- 2020-2022 PROMO RATE - PEAK/LEAN: In the case that government regulations related to COVID-19 restrict travel forcing a cancellation in your reservation, we offer the following options:
- Travel Fund - Request for a credit account of the value of your booking which is to be redeemed within 90 calendar days from the original booking date for your future travel with us. Credit accounts are not only faster to redeem, but also have a longer validity, and are more convenient for you, as you can simply top up for future bookings, if need be. Note : Only the amount of the package can be considered for travel fund, not the promo.
- Refund – Request for a refund, 70% of the total amount will be charged as cancellation fee – only the 30% of the total amount will be refunded.
- The options above are applicable for direct bookings made via Dakak and Villa Angelina verified agent only. For other types of bookings, such as those made through travel agents, kindly refer to your respective booking channel for further assistance.
HOTEL GUIDELINES
ARRIVAL
- Upon arrival, security personnel are authorized to inspect any bags entering the resort for safety purposes
- All guests shall observe minimum public health standards (health declaration form completion, wearing of facemask, and maintaining safe distance) as required by both the IATF and the National Government.
OUTSIDE FOOD AND BEVERAGES
- Bringing in food and beverages/liquor is strictly prohibited and guests will be asked to leave said items inside the guest’s vehicle. If outside food and beverages are found inside the guest rooms, the resort will impose a corkage fee of Php 500/dish and/or Php 250/can or bottle.
- Use of LPG, butane, and other electrical appliances not included in the rooms is strictly prohibited and will be confiscated for safekeeping upon entry.
OCCUPANCY AND REGISTRATION
- Guests (day tour, night tour, and overnight) shall check-in and register at the front desk upon arrival at the resort. During the registration procedure, the guests shall be required to present a valid identification card or any other proof of identity, and in the case of those staying overnight, to accomplish and sign the guest registration card at the Front Office.
- Villa Day tour is from 9:00 am to 6:00 pm only. Overnight standard check-in time for the rooms is 2:00 pm and check-out is 12:00 noon. Early check-in is subject room availability, only front office can confirm. Strictly NO late check-out.
- The resort reserves the right to remove and transfer the personal belongings of guests who fail to observe the check-out time. Furthermore, failure to check-out on time may subject the guest/s to additional charges.
- The maximum number of persons allowed in our suites are as follows: In a Beachfront Casitas, three (3) persons; In Beachfront Casa A/B, four (4) persons; In Cliffside Casita A/B, four (4) persons. Children eleven (11) years and older are considered as one (1) adult.
- Management reserves the right to request that excess persons vacate the room or, if available, for another room to be used. The cost of this other room will be for the account of the guest.
- It is required that ALL occupants of suites are registered at the Front Desk.
- Each occupied suite must have at least one (1) adult of twenty-one (21) years or older as the responsible guest for the usage of the room.
- Room keys must be deposited at the cottage reception whenever guests leave the premises of the Resort and at the time of check-out. Lost keys will be charged against the account of the guest.
NO SMOKING POLICY
- Smoking is not allowed in our pools, rooms, and cottages and within 3 meters of its boundaries. This is in accordance with our government policy. A fine of Php 2,000, which can be increased by Management, will be levied on violators to be paid at the Resort upon check-out.
DAMAGE AND LITTERING
- Guests shall be responsible for any damage to the rooms and its contents or common areas within the Resort and shall pay for such damages upon departure. In addition, it is expected that guests will refrain from littering the common areas including the beach.
MAINTENANCE AND HOUSEKEEPING
- Please refer to the Directory of Services located in your suite for direct contact with Front Office for maintenance and housekeeping requests. Except for emergencies, maintenance and housekeeping services will be performed only during normal business hours.
USE OF POOL, BEACH, AND COMMON AREAS
- For use by registered guests only.
- The swimming pool is open from 7:00 a.m. to 9:00 p.m. only.
- The use of proper swimwear is strictly observed in the swimming pools.
- Littering is not permitted on the beach or pool. There are numerous receptacles available for trash such as plastic or glass bottles, cans, paper, etc.
- There is no lifeguard on duty, pool or beach to be used at your own risk.
- Parents MUST accompany children under 16 in the pool or beach at all times.
- Each guests shall assume full responsibility for any personal injury or property damage that may result from the use of said pools, Jacuzzis or recreational areas.
- Rowdiness in the pool will not be tolerated.
- Do not bring anything of value to the beach or the pool. The Resort provides safes in the suites and is not responsible for the loss of valuables that were unsupervised by guests.
- Beach chairs and lounges are not permitted at the water’s edge or in the water. Security will remove them.
- Security and Pool Staff members are not to be abused for what they are assigned to do.
THUNDER/LIGHTNING
- Water must be cleared of all swimmers at the first clap of thunder or lightning, or any other dangerous weather condition. The pool must remain cleared for 30 minutes after the last clap of thunder, 45 minutes for lightening. Patrons must remain at least 20 ft. away from the area, if the weather worsens, the pool area must be vacated.
- The management reserves the right to deny use of pool to anyone at any time.
NUISANCE
- Rooms are to be used for vacation purposes only.
- No noise or other annoying activities, which may interfere with the rights, comfort or convenience of others, shall be created or permitted within the rooms and / or the common areas of the Resort. The noise level should be kept to a minimum after 10:00 p.m. in order not to disturb other guests.
- Management reserves the right to evict guests who do not comply with warnings due to disturbances of noise, bad behavior or not complying with the Resort’s Rules and Regulations.
- In particular, guests are expected to exercise control over their children. Any activity that causes undue disturbance is not permitted.
REMOVAL OR CHANGING OF CONTENTS AND ADDITIONS
- Contents of the rooms should not be removed or repositioned from their original location. Likewise no additions or alterations may be made to any rooms. Damage resulting from any such actions will be billed to the guest's account.
PET POLICY
- Only dogs or cats are allowed as pets in the resort. No other animals may be kept in the property.
- A maximum of two pets are permitted per room. Pets shall have a maximum height of 60 centimeters (2 ft.). Cats shall be limited to domestic or house cats.
- Pets are allowed only in the rooms in which they are registered.
- Pets are to be kept on a leash or in a carrier while in public areas.
- Pets are not allowed inside Yugo Restaurant indoor area, Infinity pool area, tennis courts and golf courses.
- Guest must be present while any member of Villa Angelina staff, such as housekeeping or engineering, is in the room with the pet. Room cleaning must be scheduled in advance for a time when the pet is not in the room or the owner is present.
- Guests are liable to pay any additional cleaning bills or repairs should they be required and shall authorize Villa Angelina Luxury Suites to charge the guest's credit card for such charges, even if they are discovered following the departure from the resort.
- Guest pet owners shall assume full and complete responsibility for any personal injury or property damage caused by the pet suffered by any guest, employees, or invitees of Villa Angelina Luxury Suites including the approved veterinarian and its employees.
- Should the pet create any disturbances, which cause complaints to be made to Villa Angelina by other occupants or personnel of the resort, at the request of the resort manager, the guest shall immediately make arrangements to house their pet elsewhere outside the premises.
- Guests planning to bring their pets with them to the resort are REQUIRED to fill-up and send back our PET WAIVER FORM. The Pet Waiver can be downloaded at https://bit.ly/VApetwaiver and must be emailed back to reservations@villaangelina.ph together with the guest's booking number or booking name.
ABUSE
- Guests shall not verbally abuse or harass any member, staff or Management Staff. In the event of a physical assault upon a staff member or Management Staff, Management shall move to either remove the guest in question from the Resort. The Resort will not tolerate any form of abusive conduct. Guests shall respect the rights of other guests, staff and Management Staff. Guests shall not intentionally damage or remove property that belongs to the Resort.
SAFETY AND SECURITY
- The Resort is not responsible for any personal belongings and valuables left unattended in the rooms as safes are provided free of charge in all the rooms. We ask that you exercise reasonable caution during your vacation and do not leave room doors open. Additionally, please remember to lock your vehicle and report any suspicious activity to any staff member.
REFUSAL TO SETTLE
- In case a guest refuses to settle their bill with the resort after consumption of services and products offered within the premises, in accordance to Article 2004 of the NCC, Villa Angelina has the right to retain the items brought into the resort by the guest, as a security for credits on account of lodging, and supplies usually furnished to resort guests.
RESORT LIABILITY
- Guests are expected to observe the resort policies, including all the safety rules and regulations, warning and danger signs, proper attire and decorum, while inside the premises of the Resort and using its facilities. The guests shall therefor be solely liable for any loss, damage injury, accident or death that may occur due to the negligence, willful act or disregard of the same by the guests. Furthermore, the guests agree to render the resort, its owners, officers and staff, free and harmless from any claims arising from the use of any of the equipment of facilities in the Resort.
- Any complaints or problems must be promptly relayed to any of the resort’s personnel for immediate assistance
- In case of emergencies requiring medical attention, Resort guest may request assistance from the Resort to bring the ailing guest to a hospital whereby they shall be accompanied by the Resort nurse. Any cost incurred in relation thereto shall however be for the account of the guest.
AMENDMENTS
The Resort reserves the right to amend the Resort Policies at any time.
EFFECTIVITY
Resort Policies have been in effect since 2022